- Bill Hayden
chief executive officer - Jodie Susi
director national sales - Jinah Lee
director of call center operations - Debra Shafer
director of client implementation - Brent Myers
human resources director - Archana Kshirsagar
director of statistical analysis - John D'Andrea
financial controller - Duane E. Smith
vice president of client services - Andrew New
managing director - UK - HJ Baker
market director - Josh Holecko
market director - Kris Ryan
market director - Jordan Wagner
market director
Jinah Lee
director of call center operations
Ms. Lee will be responsible for managing all planning, budgeting and staffing of FacilitySource’s call centers. She will oversee all aspects of the customer service training program. Lee will also assist in the implementation of new clients to FacilitySource’s facility maintenance optimization services.
Lee, most recently, worked as a Business Analyst Manager for Custom Image, Inc. where she oversaw all customer service activity. She and her team provided an efficient performance throughout operations and in resolving customer account issues. At Accent Energy, Lee operated as the Director of Call Center Operations overseeing the outsourcing of multiple call centers. Prior to Accent Energy, Lee managed approximately 400 employees as Call Center Director, during her eight year term at Safelite Auto Glass. During her tenure with Safelite, she also developed and implemented training programs that assisted with producing world class results.
